How Can I Log In to CapCut?
Logging in to CapCut is simple and can be done on mobile, PC, or web. Follow the steps below to access your account, whether you are a new user or already have an account.
CapCut Help & Support
Find FAQs, video tutorials, and troubleshooting articles. Learn how to make the most of every CapCut feature with ease.
Account Setting
View allHow Do I Make My Account Private?
As of January 2026, CapCut does not offer a "private account" feature on any platform—including Web, Desktop (Windows/macOS), and Mobile (iOS/Android).
How to Change My Profile Picture in CapCut PC?
As of January 2026, neither CapCut Web or CapCut Desktop (PC/Mac) supports changing your profile picture. This functionality is exclusively available on the CapCut Mobile App.
When the "Age Restriction" Appeal Deadline Expires: How to Get a Refund?
The refund process depends on where and how you made your purchase.
How to Change My Avatar and Nickname in CapCut?
You can update your avatar and nickname in CapCut to personalize how your profile appears.
How to Find My UID / DID in CapCut?
Your UID (User ID) and DID (Device ID) are unique identifiers that help CapCut support locate and troubleshoot your account.
What Is the Age Restriction in My Country or Region?
If you can use CapCut normally in your country or region, it means your account already meets the local age requirements.
User Interface and Settings
View allWhy Did Feature Locations or the UI Change After I Updated CapCut?
CapCut regularly releases updates across all platforms—mobile, desktop, and web—to improve performance, introduce new features, and enhance the overall user experience.
Why Can't I Find CapCut for iPad in The U.S?
We're excited to let you know that the dedicated iPad app is currently in Beta development.
Why Can't I Precisely Select Certain Functions on an iPad?
This is a known usability challenge when using CapCut on iPad, and it's primarily due to how the app is currently optimized (or not fully optimized) for tablet touch interaction.
Will the CapCut App Be Taken Offline and Replaced by CapCut for iPad?
The CapCut mobile app will not be taken offline or replaced by CapCut for iPad. Both versions are actively supported and designed for different editing needs and use cases.
What The Videos I Can See on Other CapCut Users' Profile?
The Videos you see on the Template tab or on some users' profile pages are templates created by CapCut creators. These are not finished videos, but reusable designs that help you create your own videos quickly and easily.
What is The Feature Difference Between CapCut App and CapCut for iPad?
CapCut offers tailored editing experiences across devices. While both the CapCut mobile app and CapCut for iPad support powerful video creation, CapCut for iPad is designed for more advanced and complex editing workflows.
Templates & Trends
View allWhy Is There No Sound After the Video Is Published to TikTok?
If your CapCut-edited video plays with audio in the editor or on your device—but has no sound after being posted to TikTok—this is almost always due to TikTok's automated copyright enforcement system, not an error in CapCut.
Why Did My Favorite Music Disappear?
If your favorite music or audio track has disappeared from a CapCut project or library, this is usually due to licensing restrictions, platform limitations, or sync/account issues—not a bug.
How Do I Recognise Subtitles?
As of January 2026, CapCut's Auto Caption (also called "Recognise Subtitles") feature uses AI speech-to-text technology to automatically generate subtitles from spoken audio in your video.
How Do I Import Subtitles?
CapCut supports importing external subtitle files—primarily in SRT (.srt) or TXT (.txt) format—so you can use subtitles in any language, including those not covered by its built-in auto-captioning system.
What Should I Do If I Can't Find The Material for The Text Font or Text Template?
If you're unable to locate your desired text fonts or templates in CapCut, please follow these platform-specific steps.
How to Convert Simplified Chinese to Traditional Chinese in CapCut?
CapCut does not have a built-in feature to automatically convert text from Simplified Chinese to Traditional Chinese within the app. However, you can still achieve this conversion using system-level tools or external methods—depending on your device and platform.
AI Features
View allWhy Is the Final Effect of My Design Not as Expected?
CapCut is continuously improving its AI and creative features to better support different styles, formats, and creative needs.
Why Am I Seeing Garbled Text When I Use AI Design?
"Garbled text" (e.g., random symbols like "#@!%", distorted characters, or unreadable glyphs) in AI-generated images typically occurs when the AI model attempts to simulate text-like shapes without understanding real language, or when non-Latin scripts are misrendered due to font or encoding limitations.
Why Did the People or Objects in My Generated Image Change Unexpectedly?
When using AI image generation in CapCut, you may notice that people, objects, colors, poses, or scene elements differ significantly between generations—even with the same prompt.
Why Does My Project Feel Like It Lacks Creativity or Good Design?
When using AI-powered design tools in CapCut, you might sometimes feel your output looks generic, uninspired, or visually unbalanced—even when following prompts carefully. This isn't a flaw in the tool, but often stems from how prompts are framed, the level of creative guidance provided, or the inherent limitations of current generative models.
Why Is the Layout Effect So Poor in My Project?
A "poor layout effect" in your CapCut project—such as misaligned elements, cluttered composition, inconsistent spacing, or unbalanced visuals—can stem from several causes, including template limitations, manual editing choices, resolution mismatches, or how AI-generated assets are integrated.
Why Are the Images I Generated Not Clear?
Low clarity in AI-generated images within CapCut can result from model limitations, resolution settings, prompt quality, or post-generation scaling.
Editing & Exporting
View allWhy Are Some Effects No Longer Available for CapCut Paid Users?
While membership grants access to exclusive effects, templates, and assets, it's possible that some effects you previously used are no longer available in the app.
How to Use Auto Cut?
"Auto Cut" is an AI-powered editing tool in CapCut that automatically analyzes your video and audio to create dynamic, rhythm-synced cuts—ideal for fast-paced content like TikTok videos, reels, or montages.
Why Can't I Use Auto Cut?
"Auto Cut" is an AI-powered editing feature in CapCut that automatically trims and syncs your clips to music beats, speech pauses, or text prompts.
Why Is It Showing "Couldn't Apply AI Background"?
Encountering the "Couldn't apply AI background" error is usually due to hitting the daily usage limit for this specific feature or a temporary processing failure.
Why Can't I Find The AI Effects/Templates I Used Before?
Some AI effects or templates you previously used may no longer appear in CapCut.
Can Those Effects I Like be Restored?
Once an AI effect or template is removed from CapCut, it's typically no longer available for reapplication, even if you used or favorited it before.
Download & Install
View allHow Do I Return to an Older Version of CapCut on PC?
Due to continuous software iterations, older versions may contain known defects or security vulnerabilities and may not be compatible with new features. To ensure you have the best user experience and optimal security, we strongly recommend using the latest version of CapCut.
Why Am I Being Forced to Update CapCut on PC?
Regular updates are essential to ensure CapCut operates securely and efficiently. By keeping your app up to date, you gain access to the latest features, improvements in performance, and important security enhancements that protect your projects and data.
Where Can I Find My Current Version?
You can easily check your current CapCut version on both desktop and mobile devices. Follow the steps below based on the platform you're using.
Why Should I Update to a New Version of CapCut?
Keeping CapCut up to date ensures you get the best possible editing experience. New versions are designed to be faster, more stable, and packed with powerful features to help you create high-quality videos more easily.
How Do I Get the Latest Version of the CapCut App?
To access the newest features, improvements, and bug fixes, make sure you're using the latest version of the CapCut app. Follow the steps below to check for updates on your device.
How Can I Update CapCut to The Latest Version on PC?
Keeping CapCut Desktop up to date ensures you have access to the latest features, performance improvements, and bug fixes. You can easily check for updates directly within the app by following the steps below.
Payment & Billing
Why Is the Price Different on the CapCut Mobile App and Desktop?
This difference is intentional and is mainly due to how CapCut operates across different devices, each offering distinct features, workflows, and membership benefits.
What Happens If I Forget to Cancel My Subscription?
CapCut subscriptions, including CapCut Pro and CapCut Teams, are set to auto-renewal. If you forget to cancel your subscription at least 24 hours before the renewal date, your account will be charged, and a new billing cycle will begin.
Why Was I Billed Twice for CapCut Pro?
Some users notice two charges around their CapCut Pro billing date. This situation can be caused by either multiple accounts or automatic retry attempts after a failed payment.
How Should I Address Credit or Debit Card Errors?
If you encounter payment issues while using a credit or debit card for CapCut subscriptions or in-app purchases, it is usually related to card settings, banking policies, or account configurations.
Why Am I Charged a Different or Higher Price for the Same Item?
If you notice that you were charged a different or higher price for the same item compared to other users, this can be confusing.
Why Don't I Get a Certain Membership Plan?
If you're unable to find or purchase a specific CapCut membership plan, don't worry—this situation can happen for several reasons.
CapCut Pro Plans
What Are Credits in CapCut?
In CapCut, credits are a virtual currency used to access and utilize AI-powered features.
What Happens to Draft Videos After CapCut Pro Ends?
Many users worry about losing their projects when their CapCut Pro subscription expires, especially if the drafts contain paid materials such as premium templates, effects, or music.
What Is CapCut Pro?
CapCut Pro is CapCut's premium VIP service designed for creators who want to take their videos to the next level.
Why Am I Asked to Subscribe to a CapCut Membership When I Try to Purchase Credits?
Some users notice that when they try to purchase credits in CapCut, they are asked to first subscribe to a CapCut membership. This occurs because many AI-powered features and premium tools in CapCut are subscription-based.
How to Use Materials for Free?
CapCut provides advanced and professional editing features through CapCut Pro, allowing you to access all premium tools and 100 GB of cloud storage.
What Is CapCut Teams?
CapCut Teams is a subscription plan designed specifically for teams that need to collaborate efficiently on creative projects.
